Terms and Conditions
Statement of our Practice's objectives
We aim to provide our clients with an efficient professional legal service. Once you instruct us, we will act on your instructions promptly and efficiently, and keep you informed of progress.
Confidentiality
You are our client and we will only take instructions from you and only represent your interests. We owe you a formal duty of confidentiality which we will scrupulously observe.
Communication
You can contact us by letter, email or phone. Unless you request otherwise, we will contact you via email, post and telephone. We will respond to phone calls in the same working day if possible, and if not, by the following day. We aim to reply to correspondence within 7 working days. Appointments may also be made by contacting our office via phone or email.
In acting on your behalf we aim to achieve the best possible service for you. We are bound by the rules and regulations for Solicitors in Ireland and we are subjected to the provisions of the Solicitor Acts 1954-2008.
We will inform you of any important developments in your case by email or post as soon as possible. Your file is normally reviewed in any event every three to four weeks.
Please Note:- It is our firm’s policy is not to accept important instructions by email, and instructions must be confirmed by letter.
Costs
In accordance with Section 68 of the Solicitors (Amendment) Act 1994 we have set out our charges, an estimate of our charges or the basis on which our charges are made. These charges are calculated by reference to a number of factors including the following
· complexity of the matter
· urgency of the matter
· difficulty or novelty of the questions raised
· skill, labour, specialised knowledge and responsibility involved
· number and importance of the documents prepared or examined
· amount or value of any transaction involved
· importance of the matter to you
· time reasonably spent by personnel in the solicitor’s firm on the matter
· place or places and the circumstances in which the matter is pursued
Standard of Service
This firm’s policy is to review files regularly, in order to ensure that the matter progresses efficiently. As other parties are involved in your transaction, we cannot control how they will deal with the matter. However, we will do all in our power to look after your interests and keep up the pressure to keep things progressing and will endeavour to keep you updated at all times as to how the matter is progressing
Complaints
If you are not satisfied with our service, please contact our office and we will try to resolve the difficulty. We will ensure that your problems are dealt with quickly. We value any opinions or suggestions you may have to improve our service. We are regulated by the Law Society of Ireland and you may make a complaint if you are not happy with the service you receive and do not feel the problem has been resolved by our complaint’s procedure.
Termination
At any stage during the course of this transaction, either you or this firm may terminate this contract of retainer by giving fourteen days’ notice in writing. If you wish to terminate this contract all outstanding fees and disbursements must be paid within 30 days of invoice.
We retain the right to terminate this contract if certain events arise:
· A conflict of interest arises
· Failure to give instructions
· Failure to pay fees/disbursements within 30 days of invoice
· The relationship has irretrievably broken down
· Criminal or fraudulent activity is suspected
We will write to you explaining that we are terminating this contract of retainer within 14 days of any of the above events occurring.
